"Our passion for excellence sets us apart, propels us forward and is the cement in all our business relationships."
"Exceeding customer expectations is more than a process. It's a culture where employees have the knowledge & skills to do what's right."
"We must keep our focus on the entire medical cost containment process including prevention, recovery and relapse."
“None of us is as smart as all of us.”
"There is always a choice about the way you do your work. Choosing to do your best is the most rewarding."
"Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work."
"My metric for success can be summed up in one phrase: earn customers for life."
''There is no I in team.''
"Listening, knowledge and creativity cultivates rewarding outcomes in all partnerships."
Supervisors, Rehabilitation Services
Medical Case Managers
"Alone we can do so little, together we can do so much."
"The best way to find yourself is to lose yourself in the service of others."
“There is no greater joy, no greater reward than to make a difference in the lives of others”
"When the customer comes first, the customer will last."
"Revolve your world around the customer and more customers will revolve around you."
“Leave people better than you find them.”
"Always strive to do more than is required of you."
"Exemplary service delivers measurable results."
“Customer service represents the heart of a brand in the hearts of its customers.”
"Truth builds trust."
''You must strive to surpass customer expectations through a passionate commitment to excellence and the highest of ethical and professional standards.''
"Customer service is not a department, it’s everyone’s job."
"There are no traffic jams along the extra mile."
“Here is a powerful yet simple rule. Always give people more than they expect to get.”
"Know what your customers want most and what your company does best. Focus on where those two meet."
"Only a life lived in the service to others is worth living."
“Nothing is so contagious as enthusiasm.”
Utilization Review Staff
"The person who seeks conventional wisdom gets left behind."